What is PATS?

PATS Training in actionPATS is the nationally recognised qualification for passenger assistants, passenger carers and other equivalent job or volunteer roles. It enables passenger assistants to work more safely, more effectively and to better exercise their Duty of Care.  

Our programme is delivered by experinced PATS trainers to help you get the most out of your course. The programme is made up of up to six modules that delegates select based on their personal development needs and the needs of their client groups. Most delegates take at least the first two modules of the course.

Course outline

Day one

9.00 – 12.30  Module A: The role of a passenger assistant

The opening module explores the responsibilities of the passenger assistant and sets out the heath and safety, manual handling, personal safety and emergency planning issues that passenger assistants need to be aware of.

12.30-1.30     Lunch

1.30 – 5pm    Module B: Assisting passengers with disabilities

This module blends background knowledge of disability issues with practical skills in safely assisting people with a particular disability, including wheelchair users and people with a sensory impairment. It also covers the safe use of passenger lifts, wheelchair restraints and other safety equipment. 

Day two

9.00 – 12.30  Module C: Young people/adults who require care or supervision

This two-part module provides information on your responsibilities, plus practical approaches to working with:

  • children and young people with special needs
  • adults who require care and supervision

Further modules

The following additional modules are also available on an in-company training basis

Module D: Emergency aid/basic first aid

Module E: Manual handling

Module F: Safely managing challenging behaviour

Each module is followed by a multiple choice theory assessment and, in case of Module B, practical skills assessments.

Arranging your PATS training

PATS training is available on an individual and in-house delivery basis. To find out about the latest prices dates and availablity please call 020 7501 8987, email training@lascot.com or complete our online course enquiry form


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