Claire Smith

Head of Community Transport and Stakeholder Engagement

M:07410440437

D: 020 7275 2433 / 020 7501 8982

E: clairesmith@hctgroup.org

(Claire joined HCT in November 2014, from Nacro, the UK’s largest national crime reduction charity, where she was the service manager of a flagship helpline.

Prior to this, she worked as an Assistant Director for School-Home Support, a national children’s charity that supports vulnerable children and young people, working with them and their families to help overcome the barriers that are preventing them from being in school, ready to learn. This built on eight years of increasingly senior roles at Catch22, another national crime reduction charity working with the most disadvantaged and vulnerable young people in our society, with her final 5 years in Hackney leading a pupil referral unit and youth inclusion project.

Claire's passion for working with, supporting and enabling people brought her to the role of Head of Community Transport and Stakeholder Engagement).


Pamela Mooroogan

Community Transport Manager

E: pamelamooroogan@hctgroup.org

D: 020 7275 2437

Pamela joined HCT in 2004 as Transport Coordination Centre Supervisor. She progressed on to Transport Coordination Centre Manager, and was responsible for the day to day operations of TCC and it’s services, as well as leading the team. In 2016, her passion and drive led her to commence the role of Community Transport Manager.

Within this role, Pamela oversees Group Transport in Hackney, Haringey, Camden, Islington, Lambeth and Southwark; as well as managing the operational team, supporting drivers, our fleet, training, and implementing new policies and procedures. She has built up an array of knowledge and skills, as well as an excellent understanding of community transport and the service users.


Steve Redford

Operations Supervisor

D: 020 7924 9911

M: 07579 964 975

Steve joined LaSCoT in 2012, as a driver on our Lambeth contract, having worked on the same contract with his previous employers. He has extensive driving experience, including spending several years as a red bus driver.

Prior to LaSCoT, Steve worked at Greater London Enterprise head office, where he managed customers’ accounts, ensuring that all customers received the correct support based on their business requirements for new start-ups and struggling businesses.

Steve is incredibly personable and has a real can-do attitude; both of which have led him into this current role as Operations Supervisor with LaSCoT, leading Group Transport, YourCar, SEN Bookings. He has excellent customer service skills and work ethic. Steve is responsible for ensuring excellent customer service, as well as joint responsibility for daily operations.

He successfully negotiated and secured the Lambeth SEN contract, where LaScoT transports approximately 60 children to and from school daily.


Peter Godsall

Quality & Training Co-ordinator

020 7275 2418

With over 30 years’ experience in many different roles at HCT, Peter joined HCT as a volunteer, then became Mobility Officer, leading to Client Services Manager. Peter comes with a wealth of knowledge both locally and organisationally.

Since 2009, with his passion to deliver quality training to those wanting to drive a mini-bus, Peter has focused on delivering MiDAS training to the national standard; in 2014, Peter’s role expanded to support staff driver quality standards to match the growth in our with-driver provision.

 

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